Frequently Asked Questions
Answering the most common questions asked about The Counseling Collective!
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We allow our clients to book their own appointments when it is convenient for them using our online client portal. No middle man, no missed calls, just an easy way to schedule your counseling appointments. Simply click the “schedule an appointment” button, then select the counselor you would prefer to meet with, the location of your appointment (either ‘The Counseling Collective’ which will be in-person in the office or ‘Video Office’ which will be a telehealth appointment), and the time and date that works best for you.
If you do not see an appointment time that works for your schedule please reach out to the counselor you are interested in working with via email. You can contact Libby Marler at libby@thecounselingcollectivefw.com and Julie Ayala at julie@thecounselingcollectivefw.com.
Have a specific question? The best way to get in touch with us is through email. You can email the counselor you are interested in working with directly or our administrative assistant at info@thecounselingcollectivefw.com.
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Yes! Now you can meet with your counselor from the comfort of your own home. We understand that many clients need to remain home, especially during the current heightened season of sickness! These live video therapy sessions are offered to anyone in the state of Texas, allowing accessibility and convenience when it’s hard to get into the office. The Counseling Collective uses a secure HIPAA platform (Simple Practice) to conduct these video sessions. We are currently offering BOTH in-person and virtual counseling sessions. Learn more about our the specifics of our telehealth process by clicking here.
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Our counselors specialize in a variety of treatment modalities that address common issues faced by women today. Specifically, we specialize in the following:
You can learn more about each of our counselors and what they specialize in by clicking here for Julie Ayala or here for Libby Marler.
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Our practice at The Counseling Collective is designed to specifically meet the needs of women! So, we counsel women all of ages. We will also meet with couples and families depending on the individual needs of each of our clients.
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Your first session will be a chance for your counselor to get to know you and for you to experience working with your counselor. Your counselor will gather more information about your background, you will have the opportunity to discuss the current issue(s) or challenge(s) you are facing, and learn more about the counseling process going forward. Counseling sessions typically last for 50 minutes and will be scheduled according to your needs and counselor’s availability.
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The Counseling Collective is an out-of-network provider and does not directly bill or accept insurance for treatment. There are many benefits to private pay (even if you have insurance) in the counseling process including:
Having more freedom in choosing a counselor that is a good fit for you (no "in-network" worries)
Receiving counseling services for needs that aren't "billable" to insurance, such as relationship concerns, communication needs, or a variety of other personal issues
Your counselor will not be required to assign a mental health diagnosis that is a part of your medical record
The total number of sessions and session frequency will not be dictated by your insurance company
Having more flexibility in creating your goals for counseling
We’ve found that some insurance companies will cover our services as an out-of-network provider but it is your responsibility to check with your insurance provider. If you have a PPO, we can provide a “super bill” that you could submit to your insurance company for possible reimbursement. A super bill is a detailed record of payment with special codes for what kind of service was provided along with our license numbers. We recommend calling your insurance to find out what reimbursement will look like for an out-of-network provider.
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How much do counseling sessions cost? Payment will be due in full at the end of your counseling session. We accept cash, check, or a major credit card. The credit card you place on file to secure your initial appointment will be charged through our scheduling system. Individual counseling appointment fees with Julie Ayala are $185 for a 50 minute session. Individual counseling appointments for Libby Marler are $175 for a 50 minute session.
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You can cancel or reschedule a counseling appointment, via the client portal, as long as you provide 24 hours notice. If you cancel an appointment with less than 24 hours notice, or fail to show up, you will be charged for the appointment. If you have questions about our cancellation policy you can discuss them with your counselor during your first appointment.
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Our office is located in the WestBend area at 1751 River Run, Suite 200, Fort Worth, TX 76109. Surface parking is available near our office, but you may also use the free parking garage located behind Tyler’s and HG Sply Co. Please park in the parking lot directly in front of the office or the parking garage for the Westbend area.
The doors to enter the building are on the North side or if you are looking at the front of the building they are on the left side. Come inside the lobby and take the elevator to the 2nd floor. Walk a little bit forward and go inside the first double glass doors on your left which is suite 200. Check in with the receptionist between 9:00am-5:00pm to let them know you have arrived and they will notify your counselor. We do not have a receptionist at the front desk after 5:00 PM, simply wait in our waiting area and your counselor will come be there shortly! The outside access doors to our building lock at 6:00 PM, if you have a 6:00 PM appointment, send your counselor an e-mail or message in the client portal to let me know you have arrived and they will let you inside the main entrance of the building
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Be sure to check our our Tools + Resources page to access helpful worksheets, handouts, articles, and local organizations that may find helpful as you begin pursuing greater emotional health!